BOOKING TERMS & CONDITIONS – LA MURALLA ROJA LOFT
By checking the acceptance box and submitting a booking through our website, you (the “Guest”) confirm that you have read, understood and expressly accepted these Booking Terms & Conditions.
1. Private Holiday Rental & No Commercial Invoices
La Muralla Roja Loft is offered as a private holiday accommodation. The accommodation is provided for temporary holiday purposes and is not intended to be used as the Guest’s permanent residence. This is a private vacation rental between individuals. Since this is not a commercial or hotel activity, no commercial invoices or VAT invoices can be issued. A simple receipt can be provided upon request as proof of payment.
2. Guest Registration
In accordance with applicable Spanish regulations concerning the registration of travellers, all Guests staying at the property must provide the information required for mandatory guest registration, including minors.
A few days before arrival, the Guest will receive a personalised registration link through our authorised digital platform, Partee.
For minors, the required identification and registration information must be provided by the accompanying parent, legal guardian or responsible adult, as applicable.
Completion of guest registration is a mandatory condition of the stay. Access instructions, key collection information and the exact location/access details of the accommodation will only be provided once all required Guests have successfully completed the registration process.
3. Check-in and Check-out
Check-in: From 3:00 PM (15:00) onwards.
Check-out: By 11:00 AM.
The check-out time must be respected to allow sufficient time for cleaning and preparation of the accommodation for the next Guest.
Any late check-out must be expressly authorised in advance. Unauthorised late check-out may be subject to an additional charge.
4. Booking, Payment and Confirmation
Bookings are made through the booking system available on murallaroja.com.
Payment for the accommodation is made by bank transfer.
Once a booking request has been submitted, the Guest will receive the necessary payment instructions.
The Guest must make the full payment for the accommodation within 48 hours of receiving the payment instructions.
A booking remains pending and is not considered confirmed until the full accommodation payment has been received.
If payment has not been received within 48 hours, the booking request may be automatically cancelled and the dates may be released for other Guests, without further obligation to hold the accommodation.
Once the full payment has been received and the booking has been confirmed, the Guest will receive a booking confirmation.
5. Strict Cancellation Policy – Non-Refundable Booking
All confirmed bookings are strictly non-refundable.
Once the full accommodation payment has been received and the booking has been confirmed, no refund will be provided if the Guest subsequently cancels the booking, regardless of how far in advance the cancellation is made.
This includes cancellations resulting from changes in travel plans, personal circumstances, illness, transportation problems, flight cancellations, changes to travel arrangements or any other circumstances affecting the Guest, except where a refund is required by applicable mandatory law.
No-show
If the Guest does not arrive for the booked stay (no-show), the booking will be considered cancelled by the Guest and no refund will be provided.
Early departure
If the Guest leaves the accommodation before the scheduled departure date, whether voluntarily or for personal reasons, no refund will be provided for unused nights.
Reduction of stay
After a booking has been confirmed, reducing the number of nights of the stay will be treated as a cancellation of the unused nights and will not result in a refund.
6. Changes to a Confirmed Booking
Requests to change the dates or other details of a confirmed booking are subject to availability and must be approved in writing by the Host.
A change of dates is not guaranteed and cannot be used to circumvent the applicable cancellation policy.
Any approved change may be subject to a different price if the new dates have a different rate.
7. Cancellation by the Host
If, due to circumstances attributable to the Host, the accommodation cannot be provided for the confirmed booking, the Guest will receive a full refund of the accommodation amount paid for the affected booking, without prejudice to any additional rights that may apply under mandatory law.
8. Security Deposit
A €200 security deposit is required from the Guest.
The security deposit is separate from the accommodation price and must be paid upon arrival.
The deposit will be returned within 7 days after check-out, following an inspection of the accommodation, provided that:
–no damage has occurred;
–no property or items are missing;
–no excessive cleaning or additional costs have been caused;
–no unauthorised Guests have stayed at the property; and
–the Guest has complied with these Terms & Conditions and the applicable house rules.
Where justified costs or damages are identified, the corresponding amount may be deducted from the security deposit. The Guest will be informed of any such deduction.
9. No Smoking
Smoking and vaping are strictly prohibited inside the Loft.
Any smoking or vaping inside the property may result in charges for additional cleaning, odour removal or other costs reasonably incurred as a consequence.
10. Pets and Animals
Pets and animals of any kind are not permitted inside the Loft or in the common areas of the building, except where an applicable legal obligation requires otherwise.
11. Drones and Privacy
The use of drones is strictly prohibited inside the apartment, on terraces, rooftops or in any area of La Muralla Roja where their use could affect the privacy or safety of residents or other Guests.
Guests must respect the privacy of neighbours, residents and other visitors at all times.
12. Community Rules, Swimming Pool and Photography
The Guest agrees to comply with the community rules applicable to La Muralla Roja and to behave respectfully towards residents and other Guests.
Quiet hours
Quiet hours must be observed between 10:00 PM and 8:00 AM(22:00-8:00).
The Guest must avoid excessive noise or any behaviour that may disturb neighbours or other residents at any time.
Swimming pool
The swimming pool may be used between:
09:00 AM and 09:00 PM (21:00).
The pool must be used responsibly and in accordance with the applicable community rules. Any behaviour causing a nuisance, disturbance or risk to other users is prohibited.
The availability and use of communal facilities may be subject to rules, maintenance, safety requirements or temporary closure beyond the Host’s control.
Photography and filming
Photography and video recording for commercial, professional, advertising, modelling or similar purposes is prohibited without prior written authorisation.
Personal photographs and videos are permitted provided that they respect the privacy of neighbours, residents and other persons and do not breach the rules of La Muralla Roja.
13. Garbage and Energy Conservation
Guests are responsible for disposing of their rubbish in the designated public street containers before check-out.
For environmental reasons and to reduce unnecessary energy consumption, Guests are requested to switch off air conditioning, lights and other electrical equipment when leaving the property.
14. Occupancy and Unauthorised Guests
Only Guests registered in the booking and through the mandatory guest registration process may stay at the property.
Parties, events, gatherings and unauthorised overnight Guests are strictly prohibited.
The maximum occupancy stated for the accommodation must not be exceeded.
Any additional Guest must be declared and approved by the Host before arrival and must complete the required registration process.
A serious or repeated breach of this clause may result in termination of the stay without refund, subject to applicable law.
15. Exceptional Circumstances and Mandatory Legal Rights
The Host understands that unforeseen circumstances may affect travel plans. However, personal circumstances, illness, transport disruption, flight cancellation, adverse weather conditions or other travel-related difficulties do not automatically entitle the Guest to a refund under this non-refundable booking policy.
The Guest remains responsible for obtaining appropriate travel insurance to cover cancellation, interruption, illness, travel disruption and other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable mandatory Spanish or European consumer legislation.
Where mandatory law requires a different treatment, that law shall prevail.
16. Acceptance of These Terms & Conditions
By checking the acceptance box before submitting the booking, the Guest confirms that they have:
–read these Booking Terms & Conditions;
–understood the applicable booking and cancellation conditions;
–understood that confirmed bookings are 100% non-refundable;
–understood the payment deadline and bank-transfer procedure;
–accepted the €200 security deposit requirement; and
–agreed to comply with the accommodation rules and applicable community regulations.
These Terms & Conditions form part of the booking agreement between the Guest and the Host.
Last updated: August 2026
